ICDS - Integrated Circuit Design Services Sdn. Bhd.

Customer Satisfaction Survey Questionnaire

We are most keen to evaluate your assessment of ICDS. We would appreciate if you can take a few minutes to fill in this questionnaire as completely and as objectively as possible to help us improve the quality of our products and services. Your observations are critical to the process of delivering high quality products and services to you.

Customer Information

Company Name	:	*
Representative Name	:	*
Designation	:	*
Tel No	:	*
Hand Phone No	:	*
Fax No	:	*
Email Address	:	*
Note: Please select in applicable answer and specified reason of poor/need improvement area in the boxes provided.

Satisfaction with Service Support

Project	:	*
Primary Contact	:	*
Secondary Contact	:
Others, please specify	:

1. Ease of Reaching Support and Promptness of Reply *

Reasons:

2. Professionalism and Courtesy *

Reasons:

3. Ability of Problem Solving *

Reasons:

4. Product Knowledge *

Reasons:

5. Early Notification of Changes *

Reasons:

Satisfaction with Technical Support

1. IP Services *

Reasons:

2. Design Support *

Reasons:

3. Quality of Library/IP *

Reasons:

4. Process Availability *

Reasons:

5. Process Stability *

Reasons:

6. Tape-Out Support *

Reasons:

7. Reticle Support *

Reasons:

8. Assembly and Test Support *

Reasons:

Overall

1. Availability of Documentation *

Reasons:

2. Condition of Finished Product Upon Receipt *

Reasons:

3. Pricing *

Reasons:

4. Overall Impression *

Reasons:

Ranking

1. How many Supplier(s) do you have? *

    Supplier(s)

2. ICDS ranking on Service Support? *

    ranking/Total of Supplier(s)

3. ICDS ranking on Technical Support? *

    ranking/Total of Supplier(s)

Example: Second place among 5 suppliers (2/5)